uvBeast is designed in England, UK, by British engineers and scientists who are all ex-industry and have, how can we put it, an ingrained understanding and appreciation of the quality and service culture required to earn respect and credibility in western consumer markets. Stock is currently located and distributed in the US (with plans to expand internationally) - you can read more about why so, in the About Us section. Assembly & machining takes place in China (currently), and components are manufactured in various places in Asia, where for example the LED semi-conductor chips are manufactured in S. Korea and Taiwan. Product build is distributed in this way to make sure that we're always leveraging the best capabilities and component quality each region has to offer respectively, and if there is a better capability alternative, we switch to that.

To be fair to every vendor of UV flashlights, there are just "so many" limited ways you can design a flashlight, so they're bound to look "similar". But it's the "internals" you need to look out for, and in particular the UV Power and the UV Beam quality. These two twins are actually what set UV lights apart, not the bells and whistles. You'll need to do your own research, but as a general rule of thumb, "you get what you pay for". Yes, the industry is awash with sellers who knowingly or unknowingly sell knock-offs and look-a-like or cloned devices, awash with inferior factory-seconds LEDs, awash with sellers who merely buy mass produced generic from online wholesale marketplaces and pass on to you, awash with non-specialist UV sellers who also sell garlic presses and yoga mats, awash with here-today-gone-tomorrow online sellers that pop-up and then vanish, awash with sellers where quality isn't a real priority in their commercial culture, need we go on? You'll need to know how to spot these to avoid any nasty surprises. 

If you don't have much experience with UV then you'll need to know the attributes which separate an under-performing UV flashlight and a good one. Luckily, if your relatively new to UV flashlights we've already tested, prototyped, and validated with real world users the effectiveness of our models. We modified and we iterated until we designed out the inferiority of what users defined as "inferior UV flashlights" - it was their checklist not ours. Of course you must draw your own inferences, but our aim is to provide the best levels of UV power and UV beam quality - because that's what the voice of consumers told us.  

That's definitely a well founded concern in today's competitive environment. When we started back in 2015, we decided to not hire any "skilled" marketing agencies who can sell snow to an eskimo. We just allowed the results of our efforts - our products - to speak for themselves and on their own merits. And so we settled on, "If we have something good to say, then just say it. Otherwise shut up." When we finalised all the images and tested the full capabilities of our devices we quickly realised that simply and plainly telling the truth was going to be perceived as "marketing hype". But why down play a good product that produces great results? Just tell it how it is and the product feedback and customer satisfaction will speak up for it. We stand fully behind our products and are wholly confident in them. So that's exactly how we left it. Speaking frankly, if this was all hype then we wouldn't be in business until now, and we wouldn't get consistently strong positive reviews since 2015-6. Think about it. Marketing hype is a hack. Hacks don't work if you want to be in business for the longer term, like us.   

That's ok. Not every person on the planet is going to find our products the best fit for their needs. That's life. And in those cases we understand and respect that, so we don't leave you in the lurch. We've found that within 30 days is a reasonable timeframe for someone to decide. If that's the case, and it's not for you, then you get your money back by contacting us with your purchase details and we'll take care of the rest. We're all mature, understanding, and civil adults, (hopefully?), so this shouldn't be a difficult thing. 

So if there is a malfunction or defect when you first try out our products, or even after you have used them fine before, then reach out to us. But before you do make sure you have a quick look at the trouble-shooting sections on this site (Help Center) and also the User Manual (also on this site) as well as the back of the product packaging and on the product itself.

These places will give you trouble-shooting information and guidance in case you're doing something wrong.

For example, for first time users, some forget to remove the plastic battery insulation disc (thinking the product is DOA), some put the batteries in the wrong way around, some don't allow the batteries to fully charge, some don't follow the on-board charging procedure, etc. However, if the trouble-shooting doesn't resolve and there's a manufacturing fault/defect, then we'll replace or fix the product. We've done some homework and our data tells us that one full calendar year is, in the main, enough time for any manufacturing defects to show up. (Since we check and monitor quality through process control at the point-of-production, we have taken the steps to ensure that onward defects are eliminated as much as possible). So you're covered for that period. If something occurs beyond that then we advise you reach out to us, as in rare circumstances defects can appear after that.   

It's not goodbye after you buy. We're just as, if not more interested in you, post-purchase. That's how we got our top status for customer service and aftercare. You might need some advice, need to troubleshoot, or need some specific information. We get that. That's what a "good" business operation needs to be. So we've got various places where you can reach out for help and support, as follows.

For any type of assistance - and easy and accessible self-service - this is what we have put in place for you to ensure you get yourself up and running, as well as for any troubleshooting during or after:

1. On the back of the product packaging for critical operating instructions. Simple, but many a person is guilty for ignoring these

2. Instructional labels on the device itself 

3. Emailed instructions - if you gave permission upon purchase

4. Complete User Manual - downloadable from our website. This covers most if not all issues and procedures, including any further questions you may have

5. A Help Center on our website with questions and answers of the most common issues or queries

Consulting the above will resolve the vast majority of queries and will be the easiest. quickest, and most simplest way to address and fix any issues. Not to mention the best use of your time!

The most common "false alarms" are: not removing the battery insulation disc; incorrect battery orientation; under-charging the batteries; not following the correct charge procedure; thinking the battery is dead when it has just in sleep mode; and so on. Easy fixes. We won't mention the oft-used phrase RTFM, but unfortunately sometimes it can be true.

We also have support contact if all else fails at support@uvbeast.com

Stock is in the US and ships from the US. We do have plans to be able to ship outside of the US. If you're in the US you'll get fast and free shipping. For the time being, for international shipping please try our stores on Amazon US and eBay US.

Standard Shipping is 5-8 days (FREE)

Expedited Shipping is  3-5 days

Priority Shipping is 1-3 days

PLEASE NOTE: Due to current impacts on delivery logistics times may vary, but we'll always do our best to make sure we get your items to you. 

Indeed! This wasn't an after thought for us. We are real people and we also buy online too, and we have a robust online platform that we'd expect as online buyers. We are powered by a world-class e-commerce service provider whose credentials are above our own expectations. These are as follows.

By the way, we are real people and a real online business (since 2015). Our contact details are:

uvBeast.com

11923 NE Sumner St, STE 635709,

Portland, Oregon, 97250, USA,

Tel: 503-568-1586

support@uvbeast.com

On uvbeast.com...

Your payment information and customer information is safe and secure and is certified Level 1 PCI DSS compliant - The highest level for an ecommerce platform.

Compliance covers all six PCI standard categories and applies to the uvBeast.com store platform. This means we: maintain a secure network, protect cardholder data, maintain a vulnerability management program, implement strong access control measures, regularly monitor and test networks, maintain an information security policy.

Your payment information cannot even be accessed by us - it's all encrypted and is safely locked away and hosted by secure world-class payment providers. We can just see your orders and how you paid for it. 

We use SSL encryption technology EVERYWHERE on our site to protect a shopper’s personal information.

Many sites are still a bit old skool - while their checkout process is secure, all other traffic to their ecommerce website uses the old, unsecured HTTP protocol. This has been the common practice for about twenty years. We are HTTPS (secure encrypted protocol) everywhere! This ensures that no data could be intercepted as it goes over the network.

We implement Fraud Analysis technology (like SCA and 3D Secure).

We monitor many detailed things (data points) when a payment is being attempted, just like if we were the FBI. If something looks odd or doesn't look right, we investigate further. And if it doesn't add up then we flag and possibly reject. This protects both you and us, and leaves fraudsters reeling to go pester other less savvy websites!

We do take buying online as serious as if we ourselves were buying online.

The simple answer is because demand is high. The usual solution to this which many other sellers deploy is to simply order more from their wholesaler. But we don't have a wholesaler. We manufacture. It's a big difference. We don't buy an "unknown quality" finished product from factory xyz, or tradesman 123 only to put a different label on it before passing it on to you (marked up). We have a manufacturing schedule and capacity workload where we need to ensure assembly, build, testing, and final quality checking meets high standards. There's a carefully planned and precise schedule and cycle time that we need to follow as responsible manufacturers before production is complete. A rush job doesn't do anyone any favors!